PRODUCT WARRANTY INFORMATION
Yanzeo Smart Co Ltd, including affiliates and subsidiaries under Yanzeo’s common control (“Yanzeo ISENVO”), warrants to the End-User Customer as follows:
“End-User Customer” means the original user of the Product.
“Hardware” means the physical, tangible Product purchased from Yanzeo including machine readable instructions provided for the sole purpose of booting the Hardware during startup.
“Product” means Yanzeo branded Hardware, Software or replacement parts.
“Software” means, collectively, any Yanzeo provided machine-readable instructions used by a processor to perform specific operations other than machine-readable instructions used for the sole purpose of booting the Hardware during startup.
Unless otherwise stated by Yanzeo in the Product warranty exceptions list or in a sales agreement between Yanzeo and End-User Customer, Hardware is warranted for a period of twelve (12) months from date of shipment from Yanzeo or, with proof of purchase, from the purchase date whichever is later, against defects in workmanship and materials, provided the Hardware remains unmodified and is operated under normal and proper conditions and in accordance with Yanzeo published specifications. The sole obligation of Yanzeo for defective Hardware is limited to repair or replacement (at Yanzeo's sole discretion) on a "return to service depot" basis with Yanzeo‘s prior authorization. End-User Customer is responsible for shipment to Yanzeo and assumes all costs and risks associated with this transportation. Yanzeo shall be responsible for return shipment to End-User Customer, unless Yanzeo, in Yanzeo’s sole and absolute discretion, determines that the corresponding Hardware has no defect or is not under warranty, in which case End-User Customer shall be responsible also for return shipment. No charge will be made to End-User Customer for warranty repairs. Yanzeo shall not be responsible for any damage to or loss of any Software programs, data or removable data storage media, or the restoration or reinstallation of any Software programs or data. No technical support shall be provided during the Hardware warranty term other than to identify if a warranty repair is needed.
Warranty repair shall be performed in a good and workmanlike manner. The repair shall conform in all material respects to the applicable Yanzeo published specification for a period of thirty (30) days following completion of the repair or until the end of the original warranty period, whichever is longer. End-User Customer’s sole and exclusive remedy in regard to warranty repair shall be to request Yanzeo to re-perform the non-conforming warranty repair.
Software “as is”
Software is licensed “as is” with no warranty. Notwithstanding the above, unless otherwise stated by Yanzeo in the Product warranty exceptions list or in a sales agreement between Yanzeo and End-User Customer, For customized software, please contact your Customers Manager for warranty terms.
Technical support definitions and related matters can be found here.