Case

Company Background
Jieyun Smart Laundry is a professional laundry service provider for high-end hotels, hospitals, and chain restaurants. As the business expanded, traditional manual counting and paper-based records resulted in high linen loss rates (approximately 8%-12%), low washing efficiency, and increased customer complaints. To address these issues, the company adopted RFID (Radio Frequency Identification) technology and developed an intelligent linen management system.

RFID Technology Solution
1. Hardware Deployment
RFID Tags: Each linen item (bed sheets, towels, surgical gowns, tablecloths, etc.) is embedded with a high-temperature and acid-resistant UHF RFID tag, storing a unique ID and linen information (type, size, client, etc.).
RFID Readers:
Laundry Facility Entrance/Exit: Fixed RFID readers automatically scan linens in bulk upon entry and exit.
Sorting Line: Integrated RFID scanners automatically categorize linens and record their status (to be washed, washed, damaged).
Transport Vehicles: Equipped with handheld RFID terminals for real-time tracking during transit.
Client Warehouses: RFID gate scanners are installed in hotel/hospital linen rooms to monitor storage and retrieval.

2. Software System
Cloud Management Platform:
Displays real-time linen location, wash cycles, and lifespan alerts (e.g., automatic replacement notice after 300 washes).
Clients can check linen status (e.g., "dispatched," "in washing," "returned") via an app or web portal.
Data Analytics Module:
Tracks loss rates and washing costs to optimize inventory and distribution routes.

3. Workflow Optimization
Linen Collection: Staff use handheld terminals to scan linen bags, completing batch counting in 1 second with data synced to the cloud.
Washing & Sorting: Production-line RFID devices automatically identify linen types, improving sorting efficiency by 70%.
Client Delivery: RFID gates scan linens upon delivery, eliminating manual disputes.

Implementation Results
① Reduced Loss Rate: Linen loss decreased from 10% to below 1%, saving over 2 million RMB annually.
② Improved Efficiency: Counting time per vehicle reduced from 30 minutes to 1 minute, increasing customer satisfaction by 25%.
③ Transparent Management: Real-time tracking reduced customer complaints by 40%.
④ Extended Linen Lifespan: The system automatically flags damaged linens, extending average lifespan by 15%.

Industry Promotion Value
Jieyun Smart Laundry’s case demonstrates that RFID technology effectively addresses three major pain points in linen management: poor traceability, low efficiency, and high loss rates. It is particularly suitable for chain hotels (e.g., InterContinental, Huazhu), large hospitals, and catering groups. Future integration with IoT and AI predictive analytics will further optimize supply chain management.

With this solution, Jieyun Smart Laundry has become a regional industry benchmark and plans to promote its RFID-based laundry management standards nationwide.