Sole Customer View

Marketing & Interaction

In order to achieve such a goal, you will be needing a marketing operations system, which may serve as the central hub that allows you to access customer data received by all points of contact and turn them into insights through analysis solution. After gaining these insights, you can define highly efficient marketing campaigns, optimize the execution of your activities by simplifying your internal processes, thereby working on your advertising and marketing in a timely manner and keeping pace with your customers’ demands in real time.
After that, you’ll need software-based full-channel marketing planning, which allows your to provide individual customers with personalized promotions and special offers and optimize the way you communicate with customers at different points of contact. For example, promotions may be converted into e-mails and sent out, promotions may be pushed directly to call center staff for marketing call-out. The increase in mobile shopping indicates that retailers should pay special attention to their contacts with customers so as to boost their online sales, increase their customer flows at the stores and provide their shoppers with personalized promotions and special offers.

Commerce

Commerce refers to obtaining universal visibility of inventory and customers across almost all points of contact. WinSafe’s way of offering full-channel commerce is to balance and coordinate your shopping, insights, inventory management and order fulfillment so as to provide extraordinary personalized shopping experiences.
First and foremost, we have employed a software-based single e-commerce and mobile functional digital engine. What's so unique about our solution is that it offers excellent support for B2C and B2B models. WinSafe software can also use the integrated unified design on all sorts of mobile device to provide technical support for retailers around the world who have multi-brand, multi-national or regional demands with absolute confidence. The next key factor is: world-class customer order management and fulfillment provided by distributed order management system. Order management can use the most favorable inventory purchasing and the most flexible approach of fulfillment to carefully plan every order. The feature is designed to support sustainable visibility of orders around the world, whichever channel they are from and however they change.

Back-End Transformation

First of all, you should reconsider how to implement various support functions through currently available advanced options and by using low-cost, highly productive tools and resources. Retailers are usually faced with tremendous pressure for they need to improve their operating efficiency on store and enterprise-level, cut down their costs and increase their production efficiency. Back-end process may be the domain that holds the greatest potential for them to lower their costs. Our vision of back-end transformation is to take advantage of the development in cloud computing, social and mobile technology to simplify and change back-end operating functions, help retailers manage their relations with customers, staff and suppliers in a more efficient way, and improve their visibility of the entire organization’s performance. Use our powerful purchasing power to help increase the value of retailers’ expenses, which is much helpful for retailers who are seeking to reduce their non-merchandise procurement cost, mitigate their risks, improve their compliance and directly affect their financial performance.

Performance Insight & Planning

At last, you must establish a leading planning, analysis and reporting mechanism that will make you stand out when it comes to customer service, and find new ways to extract value from investments and operations.
With the help of performance data and hypothesis, planning analysis software may help you execute what-if analysis and start modeling the influence on business decisions. On this basis, you can develop enterprise-level financial plans to set and manage operating objective and planning tailored to every functional area. The approach can make sure that the benchmark and incentives set for every purchaser, category management planner, supply chain expert, salesman or promotion planner, store employee, store manager and HR officer are directly associated with your company’s overall objective. All members of your organization can unite as one to help your company grow and boost your profit together.
Sales performance management solution helps to make sure that your employees’ sales performance is in keeping with your company’s strategy. With the help of automation technology and new plan, you can improve your accuracy, lower your cost and achieve the expected action and sales performance with relevant incentive measures.

Stores & Security

After that, you must make sure that your support your operating process with best-quality, lowest-cost infrastructure, take advantage of cloud computing, mobile and other interactive functions that suit your stores, and ensure your organization and customers’ security and privacy.
By using advanced technology platform, we can efficiently integrate and optimize the use of your system, improve your retail applications, such as applications designed for category management, supply chain, store, e-commerce, finance, HR and analysis. We can also use global cloud computing infrastructure to pick up the the pace of deploying your new workload system and application, and achieve efficiency and economy through every possible model. We can also help you implement a correct wireless infrastructure so as to achieve online interaction and communication in your stores. Mobile technology allows you to start a relevant, continuing conversation with your customers.
We offer industry-leading IT security and system management solutions that protect your stores and companies and help improve the security, privacy and compliance of your data.